Privacy Policy

This Privacy Policy explains how Gagen ("we", "our", or "us") collects, uses, and protects your information when you use our AI image generation service at https://gagen.ai (the "Service").

Acceptance of Terms

By accessing or using our Service, you explicitly consent to the collection, use, and storage of your information as described in this Privacy Policy. If you do not agree with these terms, please do not use our Service.

No Refund Policy

Please note that Gagen operates on a strict NO REFUND policy:

• All purchases are final
• No refunds will be provided for any reason
• Credits purchased cannot be converted back to money
• Service interruptions do not qualify for refunds
• Unused credits or subscription time are non-refundable

By making a purchase, you explicitly acknowledge and agree to this no-refund policy.

Information We Collect

1. User-Provided Information:

• Account information (name, email, password)
• Payment information
• User-uploaded reference images
• Prompt text and parameters
• Generated images
• Communication with our support team

2. Automatically Collected Information:

• Device information
• Browser type and version
• IP address
• Usage patterns
• Performance metrics
• Error logs

User Privacy Commitment

We are committed to maintaining the absolute privacy of your generated content:

• Generated images remain strictly private to your account
• We will NEVER use your generated images for marketing purposes
• Your prompts and generation parameters are kept confidential
• We do not share or sell your generated content to third parties
• Your creative work remains yours alone

Image Rights and Usage

1. Reference Images:

• You retain ownership of uploaded reference images
• We only use them for your requested generation
• We delete reference images after processing
• We never add them to any training data

2. Generated Images:

• You maintain full ownership of all generated images
• We provide secure storage for your convenience
• We never use them for marketing or promotional purposes
• We never include them in training data
• We maintain strict access controls

Data Storage and Processing

We implement enterprise-grade security measures:

• End-to-end encryption for all data
• Secure, isolated storage environments
• Regular security audits
• Access logging and monitoring
• Automated threat detection

Payment Processing

Payment processing is handled through Stripe:

• We only store necessary payment identifiers
• Full payment details are never stored on our servers
• We maintain PCI DSS compliance
• All transactions are encrypted
• Purchase history is private

Service Providers

We only share minimal required information with:

• Stripe (payment processing)
• Cloud infrastructure providers
• Security service providers

All providers are bound by strict confidentiality agreements.

User Rights

You have the right to:

• Access your account information
• Download your generated images
• Delete your account and associated data
• Opt-out of marketing communications
• Control your privacy settings

Changes to Policy

We will:

• Notify users of any changes via email
• Post updates on our website
• Give 30 days notice for significant changes
• Maintain a policy change log

Limitation of Liability

We are not liable for:

• Service interruptions
• Data loss despite our security measures
• Third-party service provider actions
• Force majeure events

Contact Information

For privacy inquiries:

Email: service@gagen.ai
Response time: Within 24 hours for privacy concerns

Dispute Resolution

Any disputes will be resolved:

• Through informal negotiation first
• In accordance with our Terms of Service
• In our jurisdiction of choice
• Under applicable law

The use of our Service indicates acceptance of this Privacy Policy and No Refund Policy.